Privacy Policy

Privacy Policy

Effective Date: 2nd October 2025
Business Name: The Mill Row
Owner: Lorna Reid-Mullen
Website: www.themillrow.com

This Privacy Policy explains how I collect, use, and protect your personal information in line with the UK GDPR and the Data Protection Act 2018.

1. What Information I Collect

When you use this website or contact me, I may collect:

Your name

Your email address

Your phone number (if provided)

Any message you send via a form or email

Order/payment details (handled securely by third-party providers like Stripe or PayPal)

Basic website analytics (e.g. browser type, IP address)

2. How I Use Your Information

I use your personal information to:

Respond to enquiries or messages

Provide services or deliver orders

Send invoices or updates

Improve the website and services

I do not sell, rent, or trade your information.

3. Legal Basis for Processing

Under the UK GDPR, I must have a legal reason to use your data. I rely on:

Consent – when you give me permission (e.g. signing up to a mailing list)

Contract – when I need your info to provide services

Legal obligation – where I must keep records (e.g. for HMRC)

Legitimate interests – for basic business operations, where your rights are not affected

4. Third-Party Services

I may share your data with trusted third-party services, including:

Payment processors (e.g., Stripe, PayPal)

Website hosting and analytics tools

Email services (e.g., Gmail, Mailchimp)

These providers are required to protect your data and only use it for the services they provide.

5. Cookies

This website may use cookies to:

Improve user experience

Track website performance (e.g. via Google Analytics)

You can manage or disable cookies in your browser settings.

6. Your Data Rights (UK GDPR)

You have the right to:

Access the personal data I hold about you

Correct or update your information

Request deletion of your data

Object to how your data is used

Withdraw consent (if consent was given)

To exercise your rights, contact me at: hello@themillrow.com

If you’re unhappy with how I handle your data, you can also complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk

7. Data Retention

I only keep your data for as long as necessary for the purposes stated above or as required by law (e.g., tax records for HMRC).

8. Contact Me

If you have any questions about this policy or your personal data, please get in touch:

[Your Full Name / Trading Name]
Email: hello@themillrow.com
Website: www.themillrow.com